Authorize.Net Payment not working on cloned form

  • TheFlowerShop
    Asked on August 3, 2020 at 8:45 AM
    Error during transaction
    (TESTMODE) The merchant login ID or password is invalid or the account is inactive.
    Page URL: https://form.jotform.com/202153112490239
  • Ed Enterprise Customer Success Engineer
    Replied on August 3, 2020 at 10:19 AM

    Hi @TheFlowerShop, 

    It looks like https://form.jotform.com/202153112490239 has been deleted, I can see another form https://form.jotform.com/202154049119247 which hasn't had any submissions. 


    If you're seeing the error there, after cloning the form, please click to remove the integration and then re-add it, it may be that the API details have not copied across correctly. 

    1596464340Screenshot 2020 08 03 at 15 Screenshot 10

    If you click 'Remove Integration' on it, you will then be able to click 'Add Integration' and setup Authorize.net on that form with valid API details.

    Hope this helps!