Why can I not access my forms?

  • Profile Image
    Marco
    Asked on August 03, 2020 at 08:45 AM
    Hello.
    My account is disabled because I suppose I exceeded the limit of 5 Forms. I cannot access the Forms that were saved in my account rotonda.marco@gmail.com.

    How can I do.
    You can give me an answer as soon as possible thanks.
  • Profile Image
    Tom_Goepel
    Answered on August 03, 2020 at 08:55 AM

    Hi Marco, thanks for contacting us.

    I checked your account and was not able to replicate this issue. You should be able to access your account and your forms without any problems. Should you still encounter this issue, I recommend you to log out and in again and clear your browser cache.

    You have currently 4 of 5 forms in use, so you are free to create another one. Please use this link to see your account usage and limits: https://www.jotform.com/myaccount/usage

    You can find more information about how to understand account limits in this comprehensive guide.

    Let me know if the problem still occurs or if you have any further questions. We will be happy to help.