Page scroll not working on the embedded form using a mobile device

Issues with form on website https://www.harborconsultinggroup.com/subscribe page

Hi my client is finding some issues with the form I put on his site last week. This is set to launch today so if you can check it out ASAP that would be very helpful...thanks!

On the “subscribe” jotform, we are still having issues with scrolling and filling in the fields and sometimes we can’t scroll down.  And then when we start to populate the fields, it forces us to the bottom.  Please don’t do anything crazy here since it works most of the time and I don’t want to risk messing anything else up at this late point.  If there is something simple and guaranteed to make it work 99% of the time, then let’s do it.

Hi, thank you for reaching out to us.

We apologize for the inconvenience this may have caused you.

I checked the page on the Mac and iPhone and I can't replicate the issue in my end. However, the issue only exists on the iPad.

Please try adding the ?nojump in the URL parameter of the script source.

Example: 

<script type="text/javascript" src="https://form.jotform.com/jsform/202103995446153?nojump"></script>

Guide: https://www.jotform.com/help/34-Embedding-a-Form-to-a-Web-Page


Please give it a try and let us know if this worked for you.

Hi - thanks for the quick response but we are still having issues after I put in the code you suggested...here is a video of what is still happening...

file:///Users/sharonfurlan/Library/Containers/com.eightloops.Unibox/Data/Library/Application%20Support/Unibox/Parts/sharon@graphicalsolutionsllc.com/2020/08/03/12:25:51-%3CBDC7E73E-0C60-4D8E-B440-900289444D3F@crowneparkhomes.com%3E/3/ATT00002.htm

The issue seems to be with double scrolling bars on your web page due to the following CSS code applied to the web page.

if you have an option to add the following CSS code to your web page so that the web page should be working fine.

.dmBodyNoIscroll #iscrollBody {

    overflow-y: unset !important;

    overflow-x: unset !important;

}

Please give it a try and let us know if you need any further assistance. We will be happy to help. 

Hi - it worked for me on my iPad but someone else checked on their iPad and it's still doing the same thing - can you check on a device you have and see if you are seeing the same issue? Thx

I just checked the website using my android device and an IPAD emulator and the scroll function seems to work fine. Since it's already working on your end, and we were not able to replicate the issue. It could be their browser, would it be possible to ask them to clear their browser's cache and see if that would resolve the issue on their end? 

We look forward to your response.