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KimAsked on August 3, 2020 at 12:18 PM
Our charity's account has just been suspended (whilst we were viewing membership submissions).
We urgently need the account re-activated please. We receive membership applications and renewals using these forms. If the forms can't be used, our charity's main source of funding has been cut off.
Your most urgent attention would be appreciated please.
Thank you.
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Krishna_DReplied on August 3, 2020 at 1:24 PM
Hello Kim,
I have assigned our reviewers to review your account and I will come up with a necessary roadmap to take in order to get unsuspended ASAP.
Till then check these threads.
https://www.jotform.com/answers/2246781-my-account-was-suspended-by-your-phishing-prevention-system
https://www.jotform.com/answers/2287356-Account-suspended-by-phishing-prevention-system
Thank You!
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Krishna_DReplied on August 3, 2020 at 2:19 PM
Sorry for the inconvenience. The account was mistakenly suspended by the system. We have reactivated your account.Thanks!
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JerrisReplied on August 3, 2020 at 2:27 PM
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David JotForm Support ManagerReplied on August 3, 2020 at 4:27 PM
@Jerris, your question will be addressed in the following support ticket: https://www.jotform.com/answers/2488963-