Our account has been suspended by the phishing prevention system

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    Asked on August 03, 2020 at 12:18 PM

    Our charity's account has just been suspended (whilst we were viewing membership submissions).

    We urgently need the account re-activated please. We receive membership applications and renewals using these forms. If the forms can't be used, our charity's main source of funding has been cut off.

    Your most urgent attention would be appreciated please.

    Thank you.

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    Answered on August 03, 2020 at 01:24 PM

    Hello Kim,

    I have assigned our reviewers to review your account and I will come up with a necessary roadmap to take in order to get unsuspended ASAP.

    Till then check these threads.



    Thank You!

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    Answered on August 03, 2020 at 02:19 PM

    Sorry for the inconvenience. The account was mistakenly suspended by the system. We have reactivated your account.Thanks!

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    Answered on August 03, 2020 at 02:27 PM

    I have the same issue with my account and it has me suspended which seems to also block me from posting questions here. Can you please help me get my account un-suspended?
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    Answered on August 03, 2020 at 04:27 PM

    @Jerris, your question will be addressed in the following support ticket: https://www.jotform.com/answers/2488963-