Unable to open the signature or the Uploads in the email

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    instoremerchandisers
    Asked on August 03, 2020 at 05:02 PM

    Hi, I created a form with a signature line but when the firm is submitted and I receive my submission email it does not show the signature image or attachment... I see the signature when I login to my dashboard in Jotform but I need it to come through with the submission confirmation email as an attachment or something. Is that not possible? Can you help?

  • Profile Image
    roneet
    Answered on August 03, 2020 at 09:16 PM

    Please be noted that if you have enabled the privacy settings in your account so you cannot view the uploads without getting logged into the account.

    You can either uncheck these settings from the account or log in to your account before viewing these files.

    1596503725privacy settings.PNG

    Thanks.