What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have an issue with my paypal button

    Asked by Hippocrates on July 26, 2013 at 07:31 AM

    when i try make payment with the paypal button on a cusom jotform with a credit card its comes up with an error saying merchant country not supported .

    Page URL:
    http://www.hippocrateseurope.com/donations-payments-form/

    paypal button JotForm credit card
  • Profile Image

    Answered by khrisell on July 26, 2013 at 09:28 AM

    Hello,

    Are you using Paypal Pro?

    Unfortunately, Direct Payment using a Paypal Website Payments Pro account is not supported in countries other than the US, UK and Canada.

    This means that you cannot use the Paypal Pro tool for your forms. I suggest that you switch to the ordinary Paypal tool to accept payments for your business.

    Kindly let us know if you have further questions or inquiry.

    Thank you for using JotForm.