Account suspended

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    Asked on August 03, 2020 at 06:22 PM

    I cannot reply to a ticket and I am locked out of my account. My account shows suspended and I am unable to reply to any responses until you un-suspend my account. I just need you to un-suspend my account so that I can have access to my saved forms and also so I can edit my form so it meets your terms and conditions.

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    Answered on August 03, 2020 at 10:20 PM

    Your account is suspended since you are collecting card details on your form "200297887262060".


    This is in violation of our Terms of use and our PCI compliance.

    We need to delete these fields on your form and only then can we activate your account.

    You can use any of our authorized payment processors on your form to collect payment from your customers: