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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Embedded forms take a long time to load

    Asked by millerea on July 26, 2013 at 10:50 AM

    Recently, my jotforms are taking several seconds--as much as 10--to load. I've been getting emails and phone calls telling me that the form is broken. What can I do to reduce load time? Or is this a jotform server issue?Liz

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    Answered by dinesh-it on July 26, 2013 at 11:21 AM

    Hi, Can you please share us the link of the page where you embed the form. It will be helpfull for us to test and investigate further.

    Thank you.

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    Answered by millerea on July 26, 2013 at 11:29 AM

    The issue is intermittent, so of course the link was slow earlier  this morning and is working now! Here is  the URL of one form that has been slow in loading: http://www.regionals.muohio.edu/admission/admission/visit/campus-visit-hamilton.htm

    Thanks,

    Liz

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    Answered by pinoytech on July 26, 2013 at 12:14 PM

    Hi Liz,

    As I've check your website where your form embedded, I wasn't able to replicate the issue. You can take a look at this video: http://www.screencast.com/t/RtO94OJfZG

    Basically, this kind of issue is had something to do with internet browser as well. If your internet browser is slow then the form would take some time to load.

    Thank you!