Account Suspended

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    PRU LIFE UK Christine Gie Maestro 
    Asked on August 03, 2020 at 11:17 PM

    Can't open my forms huhu, my other forms too. please help me restore it. :-(

    Thank you so much. Hoping for your quick response. 

    https://www.jotform.com/build/202015234199449

    https://www.jotform.com/build/202014229726448

    https://www.jotform.com/build/202013888620047

    https://www.jotform.com/build/202055026442039

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    Ariel_P
    Answered on August 04, 2020 at 03:50 AM

    Hi there,

    Thank you for reaching Support.

    The following form were found on your account plukchristinegiemaestro as suspicious of phishing activity because you're collecting credit card details in plain form fields.

    https://www.jotform.com/form/202013888620047.

    15965191612020-08-04 13_32_19.jpg

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    I've removed the offending fields on your forms and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.