What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are people not receiving confrimation emails

    Asked by b2bcontact on July 26, 2013 at 12:05 PM

    Hi i have a form set up to send a confrimation email upon submission.  I'm receiving them fine to my work email but my client isnt getting them.  What's the deal with this form?  I need an answer ASAP.

    Page URL:
    http://www.btciscoevent.com/

    Emails form set email
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    JotForm Support

    Answered by KadeJM on July 26, 2013 at 01:43 PM

    Hello, I took a look at the problem you've mentioned for the page with your form on it and I'm not seeing anything out of the ordinary at the moment. I even checked your notification setup. Can you please have your clients check their junk/spam folder? 

    If you continue to have problems then please let us know. Also may we have your permission to test your form directly to check on this better?