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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Why are people not receiving confrimation emails

    Asked by b2bcontact on July 26, 2013 at 12:05 PM

    Hi i have a form set up to send a confrimation email upon submission.  I'm receiving them fine to my work email but my client isnt getting them.  What's the deal with this form?  I need an answer ASAP.

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    Answered by KadeJM on July 26, 2013 at 01:43 PM

    Hello, I took a look at the problem you've mentioned for the page with your form on it and I'm not seeing anything out of the ordinary at the moment. I even checked your notification setup. Can you please have your clients check their junk/spam folder? 

    If you continue to have problems then please let us know. Also may we have your permission to test your form directly to check on this better?