How to view sent questions or replies?

  • davidfrankspt
    Asked on August 04, 2020 04:05 AM

    can you tell me where i can view my sent messages please. i sent a message yesterday and it said it sent but i cannot find a sent messages box

  • Bojan Support Team Lead
    Replied on August 04, 2020 06:45 AM

    Are you referring to the messages you sent to JotForm Support?

    You can view them by opening the Support dropdown from the top navigation, selecting Forum, and clicking on My Questions:

    How to view sent questions or replies? Image 1 Screenshot 20

    Let us know if this answers your question.

  • davidfrankspt
    Replied on August 04, 2020 08:28 AM
    No I mean the message I replied to one of my clients submitted forms
    Sent from my iPhone
    ...
  • Jovanne JotForm Support
    Replied on August 04, 2020 09:25 AM

    Hi, you can check the emails in the SENT folder of your email app. 

  • davidfrankspt
    Replied on August 04, 2020 03:28 PM
    There’s nothing in there. It said it was sent
    Sent from my iPhone
    ...
  • Jovanne JotForm Support
    Replied on August 04, 2020 05:43 PM

    Hi, may we know what email service provider you are using (either Gmail, yahoo, outlook, etc.)?

    Are you using your phone to browse the emails? If yes, can you please open it on your web browser? 

    Have you looked in the “All Mail” label for the missing messages? Please also browse through with the trash and spam folder.

    Please also use the Search Mail function (with the term “in:anywhere”) at the top of the page to look for the missing messages.

    How to view sent questions or replies? Image 10



    Please give it a try and let us know how it goes.

  • davidfrankspt
    Replied on August 05, 2020 02:28 AM
    I use gmail, I’ve done everything you have stated.
    I used your website inbox to reply back. It said it had sent. I can’t find the sent message anywhere
    Sent from my iPhone
    ...
  • jherwin
    Replied on August 05, 2020 05:19 AM

    Looks like you were referring to the reply option in the submissions page (see screenshot below).
    1596619078reply Screenshot 10
    You can check the mail logs for that in your account history logs, here's the guide: How-to-View-Your-Account-Activity-Logs.
    1596619185logs Screenshot 21