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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why didn't my test email arrive?

    Asked by rbarber on May 09, 2011 at 09:30 PM

    Hi,

     

    I sent an email from http://www.practicesoloing.com/submissions.html but it never arrived at info@practicesoloing.com.

     

    I checked the FAQ on emailing but unfortunately I didn't find the steps clear enough to be helpful to me.

     

    Any suggestions?

     

    Thank you,

     

    Richard

    Page URL:
    http://www.practicesoloing.com/submissions.html

  • Profile Image
    JotForm Support

    Answered by mliz on May 10, 2011 at 12:13 AM

    Hello,

    I did a mail log search and results indicates that the email was queued and sent

    May 9 23:58:18
    monk sm-mta[14579]: p4A3wIhB014577: to=<info@practicesoloing.com>, delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=124107, relay=mx.practicesoloing.com. [66.96.140.50], dsn=2.0.0, stat=Sent (hfyJ1g01K4jkqFA09fyJCd mail accepted for delivery)

    Have you checked the spam and bulk folders? there are times that emails from JotForm are
    caught by the Spam filters.

    Adding JotForm to your whitelist would help.

    Let us know if you have further questions.

    Regards,
    Mliz