Carley RobinsonAnswered on August 04, 2020 09:21 AM
When resetting my password I don't receive an email, are you able to reset my account?
Rosa_CAnswered on August 04, 2020 09:38 AM
Hi, I'm happy to help you today.
Seems like you email provider was rejecting emails coming from Jotform.
I have now removed your email from bounce list and you should receive the email.
I've sent the reset password email to email@example.com and it looks to have gone through this time. Please check your inbox, it should be there.
Let us know if the issue persists.