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peterheadlad12Asked on August 4, 2020 at 9:35 AM
im trying to add a facebook tab and get this An error occurred. Please try later
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Sam_GReplied on August 4, 2020 at 10:43 AM
Hi Peterheadlad12,
It seems like Facebook is limiting this, only pages with more than 2,000 followers can add custom tabs, note that this is a change implemented by Facebook and not by JotForm.
Facebook changed their API and it's no longer allowing Pages with fewer than 2k Likes to install custom tabs. Please check the related link: https://help.powr.io/hc/en-us/articles/360003062354-Facebook-This-page-does-not-have-permission-to-install-the-custom-tab-error
You may alternatively follow this guide to add the form to your page if you do not meet their requirement: https://www.jotform.com/help/125-Adding-Forms-to-Facebook-Static-HTML-App-Method-
I hope this helps.
Let us know if you need further assistance.