What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jotform web site status - Forms taking too long to process or timing out

    Asked by mobilementor on May 09, 2011 at 11:41 PM

    Hi it appears that it is taking a longer than usual time to load and submit Jotforms today.  Multiple users have reported that they either are unable to load the page as it times out or it is very slow, and in some cases it will not load the jotform thankyou page for submissions, even though the submission was successfull.  Can i please have an update on Jotforms current status

  • Profile Image
    JotForm Support

    Answered by liyam on May 10, 2011 at 02:57 AM

    Hello mobilementor,

    We apologize for this inconvenience.

    There seems to have had some intermittent issues earlier with the loading of the pages.  One of my colleagues have reported this already and so far things are properly up again as I have checked.

    If you are still experiencing loading problems, please let us know.

    Thanks and warm regards.