Why was my account suspended?

  • Quanita
    Asked on August 4, 2020 at 1:51 PM
  • Basil JotForm Support
    Replied on August 4, 2020 at 3:44 PM

    Hi,

    Your account has been suspended due to the form "Inteletravel CC_authorization" collecting credit card information.

    Collecting credit card information is against our terms of use.

    If you would like to collect payments on your form, you will need to use one of our payment widgets.

    https://www.jotform.com/integrations/category/payment-processing

    We will only lift the suspension on your account if you allow us to delete the offending fields mentioned above.

    Looking forward to your reply.

  • Quanita
    Replied on August 4, 2020 at 4:28 PM
    I have not used that form in ages. Just delete it
    ...
  • Bert_A
    Replied on August 4, 2020 at 8:28 PM

    Hi Quanita,

    Thank you for letting us know.

    We have removed the violating field and your account has now been reactivated.