Are we not allowed to ask for Credit Card details?

  • Profile Image
    Asked on August 04, 2020 at 08:00 PM

    Hi there, We noticed yesterday that my IP has been banned.

    And I believe it is because of the form that we created yesterday that we asked our clients to input their card details.

    So it's not allowed to do it again?


  • Profile Image
    Answered on August 04, 2020 at 11:51 PM


    Thank you for reaching out to us.

    Collecting credit card details in plain form fields violates our Terms of Use.

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    Hope that helps. Let us know if you have any questions or if you need further assistance.