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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is still sending to old email

    Asked by thaisxs on July 27, 2013 at 05:48 AM

    Hi I've change my email in the account setting but the form that customer submitted is still going to the old email address instead of the new one. Any idea what did i miss out ?

     

     

    Thanks !

    email thanks
  • Profile Image
    JotForm Support

    Answered by Welvin on July 27, 2013 at 07:17 AM

    Hi,

    Good day! Changing your account email address won't automatically change the current recipient from your form(s). You will have to manually check and change them. Please refer to this guide: Finding out E-Mail Address Used for Submission Notifications

     

    Thanks