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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Form is still sending to old email

    Asked by thaisxs on July 27, 2013 at 05:48 AM

    Hi I've change my email in the account setting but the form that customer submitted is still going to the old email address instead of the new one. Any idea what did i miss out ?



    Thanks !

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    JotForm Support

    Answered by Welvin on July 27, 2013 at 07:17 AM


    Good day! Changing your account email address won't automatically change the current recipient from your form(s). You will have to manually check and change them. Please refer to this guide: Finding out E-Mail Address Used for Submission Notifications