Blank page when trying to integrate with Google Sheets

  • rekomenjasa
    Asked on August 5, 2020 at 3:38 AM

    Hi,

    I recently removed an integration with Google Sheets, then tried to create an integration again. However after I clicked either "Create a new spreadsheet" or "Use an existing spreadsheet", it returned a blank page. I've cleared the browser cache and tried with another browser, but I still can't solve it. 

    Thank you!

    Jotform Thread 2492521 Screenshot
    Page URL: https://www.jotform.com/build/202170736212444/settings/integrations
  • Vick_W Jotform Support
    Replied on August 5, 2020 at 6:06 AM

    Hi there,

    Happy to help you today.

    I've cleared your form cache from here as well please delete the integration and try it again. Please clear your browser cache as well.

    http://www.wikihow.com/Clear-Your-Browser's-Cache

    I've tested the integration on a cloned form and I was able to do it successfully.

    Here is the cloned form.

    https://form.jotform.com/202172268297964

    https://docs.google.com/spreadsheets/d/1nw-LQt1N6Nhv8nz0CocZgekE7pMHfTM7npTSjBqTC64/edit?usp=sharing

    Let us know if the issue persists.

    Thanks.