Why do you like to suspend my account Everytime. I'm fucking tired of all this 😪😪😪😪😪😪

Hello,

Thank you for your message.

In this case, the account has been suspended because the form is asking for credit card information, this is not allowed by our terms of service since the users can´t save the CC information in the submission dashboard.

Terms of service: https://www.jotform.com/terms/.

Collecting Sensitive Information. You may not use the JotForm Service to collect certain types of sensitive information, including but not limited to, credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use the best security practices of JotForm Inc. including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

If you need any further assistance, please let us know. We will be happy to help.

Oh this means even my forms are not even safe 🥺🥺🥺🥺 now i see.
...

Hi,

In this case, all our forms are secured https://www.jotform.com/security/ but to avoid frauds and collect payment without the user authorization.

You can just collect payments using the Payment Integrators: https://www.jotform.com/integrations/category/payment-processing.

 If you need any further assistance, please let us know. We will be happy to help.

Noted, can reactivate the account so I'll remove the credit card option
because my clients are telling that the form isn't reachable.
...

Please reactivate my account, you should try and notify users about this.
...

I'm currently looking at your account, I'll update you on this same thread as soon as I have some news.

Hello,

Thank you for your message.

We also need to verify your company/business, for that reason you need to send proof of legit business: In order to reactivate your account, we will have to delete the offending form.

Or, kindly provide us the following information:

1. The URL where your form is used.

2. Your website or proof of affiliation to a legitimate institution.

We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

Send these proofs to reviewers@jotform.com with Thread #2493420 as your subject. We will let you know about the status of your account after a thorough review of your proofs.