Sub-user - I cannot find the forms

  • Profile Image
    gaylemckoy
    Asked on August 05, 2020 at 12:13 PM

    I created about 6 feedback forms within the last few weeks and now only 1 form is showing up. They are not in my trash or archive folder. I can click on them by accessing my history, but it will only allow me to view them, not edit (link posted below of a form I can only view). Please help me restore them!


    Thank you!

  • Profile Image
    VincentJay
    Answered on August 05, 2020 at 01:47 PM

    The form you provided belongs to the account username (PMTaylor) - Do you recognize it? 

    I checked your account and I can see that you're a sub-user account of (PMTaylor). Please open the Shared folder and see if the issue still persists. 

    1596649620bf4d.png

  • Profile Image
    gaylemckoy
    Answered on August 05, 2020 at 04:28 PM
    Thank you! I can see the forms I couldn’t before.
    This form is the only one that I can’t see in the shared folder- https://www.jotform.com/form/202174757439159. Can only view it, can’t edit it.
    Gayle Mckoy
    75 Spring St, 4th Fl
    New York, NY, 10012
    T: 917-398-5731
    ...
  • Profile Image
    VincentJay
    Answered on August 05, 2020 at 05:43 PM

    You need to contact the form owner and ask to give you access to edit the form. 

    Here's what should it look like:

    1596663734vd46d.png

    I hope this information helps. Let us know if you need further assistance.

    Thank you!