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Bridget KinneerAsked on August 5, 2020 at 2:09 PM
Hello,
I am locked out of my account and I've reset my password but it still won't let me in.
Please help!
Thanks,
Bridget
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John Support Team LeadReplied on August 5, 2020 at 6:34 PM
Hello Bridget - As checked, the account has been locked out due to multiple failed login attempts. I have reactivated it now and flushed the login attempts.
Please try logging in again with the correct credentials.
Let us know if you need further assistance.