Paypal ordering issues

  • ATLefebvre
    Answered on August 05, 2020 05:31 PM


    I have re-cloned a form as recommended the other day because of issues with people making payments, I reconnected the PayPal account and made a payment myself and it went through no problem. Anyone other than myself gets the same message as before. The image of the response is attached. This is for paypal or card purchases. I find it strange that I can use the form and make purchases, but nobody else can.

    Jotform Thread 2494113 Screenshot
  • ATLefebvre
    Answered on August 05, 2020 05:37 PM

    This is an update. I had someone else make an order on my computer and it worked, so the person was not able to place the order on their computer, but they could place it when using mine. 

  • Jonathan JotForm Support
    Answered on August 05, 2020 08:29 PM

    We apologize for inconvenience. We were able to reproduced the issue as mentioned on your other ticket about this here

    We have submitted the bug ticket report to the development team on that ticket. Please refer to the other ticket for updates on the status. We will notify you once fixed.

  • ATLefebvre
    Answered on August 14, 2020 04:09 PM

    Not sure where the other ticket is for this issue. Curious if it might have been fixed.

  • Girish JotForm Support
    Answered on August 14, 2020 08:29 PM

    You can click on the link below to access the other issue and for follow up: 

    The issue is still being looked into and once there is an update, we will inform you via that ticket link.