Jotform SSL error in Chrome Mac Users

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    Asked on August 05, 2020 at 06:21 PM

    Hi there, 

    My Jotforms are not loading for Mac desktop users - In Chrome, an error message appears (see attached message) and Safari (which prompts users to continue to an unsafe web link). 

    It appears there's some sort of conflict with the jotform SSL. Can somebody please assist? 

    Thank you!

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    Answered on August 05, 2020 at 08:52 PM

    Hello - Apologies for the inconvenience.

    I checked your form using Mac using Chrome and Safari browser, but can't seem the replicate the issue. The form loads fine on my end.

    In MAC > Chrome:


    In MAC > Safari:


    Could you please try using a different internet connection or use incognito to check if it makes any difference? You can also try updating both browsers to the latest version.

    Let us know how it goes.

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    Answered on August 06, 2020 at 10:53 AM

    Hi there, thank you for the feedback! We followed the steps above and still see the error message below on some Mac machines. Others seem to work properly. 



    Can you please continue to investigate? It appears there's a conflict with the SSL issuer and we cannot bypass that. 

    Thank you for your help. 

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    Answered on August 06, 2020 at 12:11 PM

    Hello  glidewelldental,

    Sorry for the in convenience. We will inspect the issue with our team . If it is a backend issue then we will inform you about it. In the mean time check these resources.

    Thank You!