Jotform SSL error in Chrome Mac Users

  • glidewelldental
    Asked on August 5, 2020 at 6:21 PM

    Hi there, 

    My Jotforms are not loading for Mac desktop users - In Chrome, an error message appears (see attached message) and Safari (which prompts users to continue to an unsafe web link). 

    It appears there's some sort of conflict with the jotform SSL. Can somebody please assist? 

    Thank you!


    Jotform Thread 2494192 Screenshot
    Page URL: https://form.jotform.com/202015509428146
  • Sonnyfer JotForm Support
    Replied on August 5, 2020 at 8:52 PM

    Hello - Apologies for the inconvenience.

    I checked your form using Mac using Chrome and Safari browser, but can't seem the replicate the issue. The form loads fine on my end.

    In MAC > Chrome:

    1596674988chrme Screenshot 10

    In MAC > Safari:

    1596674999saf Screenshot 21

    Could you please try using a different internet connection or use incognito to check if it makes any difference? You can also try updating both browsers to the latest version.

    Let us know how it goes.

  • glidewelldental
    Replied on August 6, 2020 at 10:53 AM

    Hi there, thank you for the feedback! We followed the steps above and still see the error message below on some Mac machines. Others seem to work properly. 

    1596725434unresovled 2 ssl conflict Screenshot 10

    1596725479unresolved 3 ssl comflict Screenshot 21


    Can you please continue to investigate? It appears there's a conflict with the SSL issuer and we cannot bypass that. 

    Thank you for your help. 

  • Krishna_D
    Replied on August 6, 2020 at 12:11 PM

    Hello  glidewelldental,


    Sorry for the in convenience. We will inspect the issue with our team . If it is a backend issue then we will inform you about it. In the mean time check these resources.

    https://www.support.com/how-to/how-to-fix-website-not-secure-error-in-safari-12868

    https://sproutsocial.com/insights/fix-invalid-certificate-warnings-mac/

    Thank You!