Jotform SSL error in Chrome Mac Users

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    glidewelldental
    Asked on August 05, 2020 at 06:21 PM

    Hi there, 

    My Jotforms are not loading for Mac desktop users - In Chrome, an error message appears (see attached message) and Safari (which prompts users to continue to an unsafe web link). 

    It appears there's some sort of conflict with the jotform SSL. Can somebody please assist? 

    Thank you!


  • Profile Image
    Sonnyfer
    Answered on August 05, 2020 at 08:52 PM

    Hello - Apologies for the inconvenience.

    I checked your form using Mac using Chrome and Safari browser, but can't seem the replicate the issue. The form loads fine on my end.

    In MAC > Chrome:

    1596674988chrme.png

    In MAC > Safari:

    1596674999saf.png

    Could you please try using a different internet connection or use incognito to check if it makes any difference? You can also try updating both browsers to the latest version.

    Let us know how it goes.

  • Profile Image
    glidewelldental
    Answered on August 06, 2020 at 10:53 AM

    Hi there, thank you for the feedback! We followed the steps above and still see the error message below on some Mac machines. Others seem to work properly. 

    1596725434unresovled-2-ssl-conflict.png

    1596725479unresolved-3-ssl-comflict.png


    Can you please continue to investigate? It appears there's a conflict with the SSL issuer and we cannot bypass that. 

    Thank you for your help. 

  • Profile Image
    Krishna_D
    Answered on August 06, 2020 at 12:11 PM

    Hello  glidewelldental,


    Sorry for the in convenience. We will inspect the issue with our team . If it is a backend issue then we will inform you about it. In the mean time check these resources.

    https://www.support.com/how-to/how-to-fix-website-not-secure-error-in-safari-12868

    https://sproutsocial.com/insights/fix-invalid-certificate-warnings-mac/

    Thank You!