Integration with AC not working

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    guudmarketing
    Asked on August 05, 2020 at 10:30 PM

    I'm so confused. I have an integration with AC to push all my data to my contact and it's not doing it? I don't understand.

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    guudmarketing
    Answered on August 05, 2020 at 10:46 PM

    I just changed it back to my AC form instead of Jotform. it's not working and really creating a mess for me


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    jherwin
    Answered on August 05, 2020 at 11:53 PM

    Can you please tell us the URL of the form embedded on the webpage you mentioned so we can check the AC integration you're referring to?

    Looking forward to your response.

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    guudmarketing
    Answered on August 06, 2020 at 12:28 AM
    I removed it from the page but here’s the form:
    http://s.bl-1.com/h/cVVGHohy?url=https://form.jotform.com/201426916627053
    I have AC looking at it too but contact not being updated with the survey questions.

    Jonathan Schlossberg
    Co-Founder, Guud Marketing
    Address 21001 N. Tatum Blvd. STE 1630 #519, Phoenix Arizona 85050
    Phone 480-999-4911
    Email
    jonathan@whatsguud.co
    Website
    https://whatsguud.co


    ...
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    jherwin
    Answered on August 06, 2020 at 01:01 AM

    I checked the AC integration to the form you mentioned and the only mapped field in the AC integration is the email field (see screenshot below).
    1596689870email.png
    Please note that you need to map the fields you want to send to your AC, please try to add more fields and see if those added fields will be sent to your AC.

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    guudmarketing
    Answered on August 06, 2020 at 11:28 AM
    I’ve mapped and saved all the fields at least 3 times
    So something’s a mess or off

    Jonathan Schlossberg
    Co-Founder, Guud Marketing
    Address 21001 N. Tatum Blvd. STE 1630 #519, Phoenix Arizona 85050
    Phone 480-999-4911
    Email
    jonathan@whatsguud.co
    Website
    https://whatsguud.co


    ...
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    Anita_K
    Answered on August 06, 2020 at 01:04 PM

    Hi there,

    we apologize for the inconvenience. I have cloned your form and successfully mapped multiple fields within the integration to our AC account.

    Please remove the integration completely, and reconnect it again, mapping all the fields. After that, please click the "Test Integration" button at the bottom. Please let us know if you are getting an error message there, or if the mapped fields still keep disappearing after.

    Looking forward to your reply.