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CarrollwoodDaySchoolAsked on August 5, 2020 at 10:33 PM
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Kiran Support Team LeadReplied on August 5, 2020 at 11:09 PM
I have the email notification in your form and see that the email is truncated. Please note that the emails are restricted to 65k characters in the content. Any additional content in the email shall be truncated.
You may try adding a new notification to see if that helps. If the issue still persists, you may try adding a submission view link in the email so that the submission data can be viewed directly in the browser.
https://www.jotform.com/submission/{id}
Alternatively, you may add a PDF link to the email so that you can download the submission data in the PDF document.
Hope this information helps!
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JulieReplied on August 6, 2020 at 7:30 AM
Thank you. The PDF link is a good solution. It worked for me a few hours ago, now it’s giving this message: {"error":"You're not authorized","success":false,"duration":"0.040"}
here’s a link to the clone form: https://form.jotform.com/202178882077160
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Patrick_RReplied on August 6, 2020 at 7:59 AM
Hello! This error is shown if you try to open the PDF document using the browser from which you aren't logged in to your JotForm account. You can solve this issue in the following two ways:
1. You can either open this link from the same browser from which you're logged-in to your JotForm account.
2. Another way is to turn off "Require log-in to see submissions." privacy setting from your account settings (as shown in the screenshot below):
If you have any further queries, feel free to write back to us.
Thank you!