What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have recently upgraded my Jotform package from free to premium and as yet not all of my forms have been transfer over and none of them are working y

    Asked by antoniosiwiak on May 10, 2011 at 05:09 AM

    The name of my account is antoniosiwiak

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    JotForm Support

    Answered by NeilVicente on May 10, 2011 at 05:17 AM


    I can see three (3) forms in your account, and all of them work fine. What exactly is it that you're having problems with?

    Can you give us more information about your issue so we can serve you better and come up with a proper solution? Thank you for your cooperation. We'll await your response.


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    Answered by antoniosiwiak on May 10, 2011 at 06:18 AM

    They should be around 6 or 7 forms and when I test the forms on the
    websites I am getting broken link errors.

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    JotForm Support

    Answered by liyam on May 10, 2011 at 09:32 AM

    Hello Tony,

    Can you give us the websites where the forms are located?  So far we can only find 3 forms in your account.

    We'll wait for your response.


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    Answered by antoniosiwiak on May 11, 2011 at 06:30 AM

    Hi There

    Below are the web pages where the forms did not transfer to




    Regards Tony

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    JotForm Support

    Answered by NeilVicente on May 11, 2011 at 08:15 AM

    Hi Tony,

    It looks like those forms are still in Jotform V2 that is why you cannot access the form on your premium account. Try logging in to http://v2.jotform.com and you'll see those old forms. However, it is best advised that you transfer your forms from Jotform v2 to Jotform v3.

    To do so, you can clone the old forms from within your Premium account. Refer to this user guide for instructions on how to clone those forms.

    Feel free to contact us if you experience any difficulty in importing. We'd love to hear your feedback.