I have recently upgraded my Jotform package from free to premium and as yet not all of my forms have been transfer over and none of them are working y

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    Asked on May 10, 2011 at 05:09 AM

    The name of my account is antoniosiwiak

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    Answered on May 10, 2011 at 05:17 AM


    I can see three (3) forms in your account, and all of them work fine. What exactly is it that you're having problems with?

    Can you give us more information about your issue so we can serve you better and come up with a proper solution? Thank you for your cooperation. We'll await your response.


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    Answered on May 10, 2011 at 06:18 AM

    They should be around 6 or 7 forms and when I test the forms on the
    websites I am getting broken link errors.

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    Answered on May 10, 2011 at 09:32 AM

    Hello Tony,

    Can you give us the websites where the forms are located?  So far we can only find 3 forms in your account.

    We'll wait for your response.


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    Answered on May 11, 2011 at 06:30 AM

    Hi There

    Below are the web pages where the forms did not transfer to




    Regards Tony

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    Answered on May 11, 2011 at 08:15 AM

    Hi Tony,

    It looks like those forms are still in Jotform V2 that is why you cannot access the form on your premium account. Try logging in to http://v2.jotform.com and you'll see those old forms. However, it is best advised that you transfer your forms from Jotform v2 to Jotform v3.

    To do so, you can clone the old forms from within your Premium account. Refer to this user guide for instructions on how to clone those forms.

    Feel free to contact us if you experience any difficulty in importing. We'd love to hear your feedback.