What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Link between jotform inbox and target email seems to be broken?

    Asked by knottsbakery on July 28, 2013 at 03:52 PM

    Contact form on website www.knottsbakery.co.uk   is sending submissions to jotform account Ok but does not seem to be forwarding message 

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    JotForm Support

    Answered by tasha_ize on July 28, 2013 at 04:05 PM



    Can you verify that the recipient email address field is set to the correct email address in Email Alerts >Notifications settings?


    Please review the following link for more information https://www.jotform.com/help/25-Setting-Up-Email-Notifications



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    Answered by knottsbakery on July 28, 2013 at 04:56 PM

    Yes recipient email is correct. I have set sender email to noreply@jotfom.com and i seem to be receiving submissions now from contact form on website in the form of a notification 2 - which i guess is ok

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    Answered by khrisell on July 28, 2013 at 05:36 PM

    Hello knottsbakery,

    Are you receiving emails now using noreply@jotform.com?

    If you want your email to be used, you just need to verify the email address and that will be the email to be used on sending email notifications.

    Kindly let us know if you need further assistance so that we could assist you.

    Thank you for using JotForm.