account suspended - id and document uploads

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    Priyanka Bagdai 
    Asked on August 06, 2020 at 04:42 AM

    kindly help me with the reset of my account as it is continuously showing incorrect 

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    Answered on August 06, 2020 at 06:24 AM

    Hello @PriyankaAs checked, your account has been suspended as it was found that this form on your account: Registration form has fields asking for ID and document uploads. This is considered as phishing and violates our Terms of Use.


    If you are collecting this information from your customers and not from the general public, we can make an exemption. However, it needs to be protected by these two mandatory widgets:

    1. Add the Terms & Conditions Widget(or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    The widgets will apply for ID and document uploads. This will make you the sole responsible for the collection and handling of these data.

    We also suggest that you use a corporate domain for your email instead of a free one that you're currently using.

    We can reactivate the account but we need to remove the offending fields first. This might cause the associated upload files to be removed as well.

    Let us know if you agree.