HIPAA account locked

  • Profile Image
    Stephanie
    Asked on August 06, 2020 at 02:27 PM

    Hello,

    My name is Stephanie and I've been having some problems with logging into jotform for the last hour or so. When I first got into the office it let me in with no issues, but then timed out so I went to relog-in and have had nothing but issues since. It would act like I was signed in, but when I would like on my forms it would act like I wasn't logged in. Then it told me I had tried too many times and failed, so the account got locked. I have since changed passwords but it still won't let me in. I'm not sure what to do now.

    Thank you,

    Stephanie

  • Profile Image
    Niko_N
    Answered on August 06, 2020 at 02:48 PM

    Greetings Stephanie,

    Accounts enabled with HIPAA Compliance are being lockout due to multiple failed login attempts. 

    I activated your account, you should be able to login now.

    Please check and us know if you still can't log in to your account.

    Thank you!