Forms Disabled due to over-limit

  • Profile Image
    oasis5
    Asked on July 29, 2013 at 02:35 AM

    Hello, I have lost absolutely all forms!

    I have them actively used.

    this is very bad.

    How do I restore them? 

     

     

    see

    http://goo.gl/9GQevW

  • Profile Image
    gori-mathew
    Answered on July 29, 2013 at 04:56 AM

    Hi,

    The submission allocation for Free subscription resets every 1st date of the Month. Unfortunatelly, you had exceeded already beyond the allowed limit, this the reason your forms were disabled.

    You should not allow the form to get disabled due to overlimits, as this become permanent when the disabling happen. The system usually provide alert information when approaching the overlimit.

    The right thing to do is to immediately make the adjustment (deleting submissions or stopping form submissions), when the message warning alerted you that you are approaching the overlimit. OR if you feel that your submissions tends to exceed than the monthly limit, then you should try the Monthly paid plans. This will avoid service interuption on your end.

    I have reactivated your account and reset you counter to 95, please upgrade to our paid plan to avoid having this issue again.

    Thanks!