Emailing my jotform

  • kthaney
    Asked on August 6, 2020 at 10:07 PM

    hi,

    I've been working on this form for 2 days and can't figure it out.   Can someone help me?  I created "new lead for agency zoom".  I'm using this form as an internal form within my insurance agency.  I'd like to be able to have anyone complete this and then it gets emailed to my team at "team@khaneyinsurance.zendesk.com"  I've tried everything.  I can't get it to work with either the link or pdf.  Can someone check this and let me know what I'm doing wrong?

    I tried to set up a zap and that didn't work either.  I tried to send it directly to myself and that didn't seem to work.  When I try to send it as a pdf, I get the attachment below.

    thanks for any help you can provide!!!  or a work-around :-)



    I don't think team@khaneyinsurance.zendesk.com will work.  this is the error that I received from zendesk:  

    Detected email as being from a system user Email generated by a mail server (for example, messages sent from addresses beginning with mail-daemon@ and postmaster@) are suspended because it is assumed that they are not intended to be support requests.

    Mail from these addresses will need to be sent from or redirected through non-system addresses.
    Jotform Thread 2496937 Screenshot
  • jherwin
    Replied on August 6, 2020 at 11:30 PM

    Your form accessibility setting is set to "Company" only. Since you are using an email like "team@khaneyinsurance.zendesk.com", the email domain should be in your ACCESS setting is "khaneyinsurance.zendesk.com".

    Can you please try that and let us know how it goes?