What is the 1TB available space in Gold paln

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    Asked on August 06, 2020 at 10:16 PM

    My company wants to buy another Jotform gold package, written in the pricing 1 TB available space. Please confirm what is refer as 'available space' here, is it

    1. Available space to create form? or

    2. Available space for document submitted through Jotform?

    Because we need to upload a lot of document

    Looking forward for your reply

    Thank you

  • Profile Image
    Answered on August 06, 2020 at 11:28 PM

    Hi there,

    Happy to help you today.

    The space you are referring to is the upload space. Here is the best explanation available for it:

    "This limit refers to your forms that use a file upload field. The submissions can have file attachments on them and these files will take up the "Upload Space" limit. Note that this does not reset, this is fixed. If you wish to free up your upload space, you can delete submissions that have file uploads on them, but please do keep in mind that deleting submission data is irreversible and will permanently remove the data in our servers."

    For more details on understanding account limits and usage please refer to the following guide.


    Let us know if you need further assistance.