My account is suspended.

  • Melamed
    Asked on August 7, 2020 at 12:42 AM

    Hi 

    my account ragusaminerals@gmail been suspended 

    I outsourced a form to be developed so I am not sure what has been done 



    Jotform Thread 2497158 Screenshot
  • Ashwin JotForm Support
    Replied on August 7, 2020 at 2:31 AM

    I did check your account and found that it is currently suspended as your form is suspected to be used for phishing. I am escalating this issue to our form review team. We will get back to you as soon as we have any update from them.

  • Ashwin JotForm Support
    Replied on August 7, 2020 at 2:53 AM

    Please note that we have automated anti-phishing filter which scans all forms. It seems your account was suspended by our anti-phishing filter by mistake. 

    We have activated your account and your form is back online. Do try to log in to your JotForm account and get back to us if you have any trouble. 

  • Melamed
    Replied on August 7, 2020 at 3:28 AM
    Hi
    The account is ragusaminerals@gmail.com
    The form was created for me via an outsourcing company
    Please advise what needs to be done br/>...
  • Melamed
    Replied on August 7, 2020 at 3:28 AM
    The form is not been used for phishing we need to data for an equity
    application
    ...
  • Melamed
    Replied on August 7, 2020 at 3:28 AM
    What about my IP address which has been blocked
    ...
  • jherwin
    Replied on August 7, 2020 at 4:29 AM

    Since forms are created everyday for phishing activities such as: stealing credit card information, social security numbers, login credentials, child pornography, banking information, etc; our Phishing Detector Tool automatically suspends forms that may contain words related to such activities.

    We apologize for the inconvenience this may have caused to you. Your IP address is also whitelisted, please try to login to your account again and let us know if you still encounter any issues.

  • Melamed
    Replied on August 8, 2020 at 7:28 AM
    Hi
    I can’t open my account it want let me in my form is been used for my
    business
    It is not for phishing
    Please active my account ragusaminerals@gmail.com
    ...
  • Melamed
    Replied on August 8, 2020 at 8:28 AM
    Please can you fix
    ...
  • Ashwin JotForm Support
    Replied on August 8, 2020 at 9:46 AM

    I did check your account and found that it is already active. It seems one of my colleague activated your account already. 

    I would suggest you to please try to sign in to your JotForm account and get back to us if you have any trouble. If you still see a message that your IP is blocked, please let us know your current IP address, and we will take a look. Please click on the following URL to know your current IP address: https://whatismyipaddress.com/

    We will wait for your response.

  • Melamed
    Replied on August 8, 2020 at 10:28 AM
    Hi
    The forms are not working in my account
    The form equity application form says it is disabled and I have not
    disabled it
    ...
  • Melamed
    Replied on August 8, 2020 at 10:28 AM
    My form don’t work I can access equity application form it says it’s
    disabled
    ...
  • Melamed
    Replied on August 8, 2020 at 10:28 AM
    There is no reason why form should be disabled it’s just an application
    form for shares
    ...
  • Melamed
    Replied on August 8, 2020 at 10:28 AM
    Please can you enable all my forms
    ...
  • Melamed
    Replied on August 8, 2020 at 10:28 AM
    Hi I can’t edit equity offer application. Form
    It says it’s disabled ???
    ...
  • Melamed
    Replied on August 8, 2020 at 11:28 AM
    Please advise
    ...
  • Patrick_R
    Replied on August 8, 2020 at 12:51 PM

    Hello! We'll reply to your query here: https://www.jotform.com/answers/2499469-Unable-to-access-account-suspended

    Please avoid creating duplicate issues as we always reply to all queries, it also helps us serve you better.

    Thank you!