Why was my account disabled?

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    Katie Baker 
    Asked on August 07, 2020 at 06:43 AM
  • Profile Image
    Richie_P
    Answered on August 07, 2020 at 07:43 AM

    It seems your form 202192293999165  was reported by our phishing detection system as suspicious of phishing activities. It seems your form is collecting uploads of Driver's license and banking information.

    Due to our PCI certification, we are required to deny the collection of credit card/bank account details on  form fields. https://www.jotform.com/blog/pci-dss-service-provider-level-i-compliant/

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    In order to lift the suspension in your account, we would have to delete the guilty fields.

    It seems you have no submissions yet in your form, I have removed the fields and reinstated your account.

     Please note that it is possible to collect Driver's license number,If your purpose is not to collect these data from the general public, but from your customers, then you need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.
    https://www.jotform.com/widgets/terms-and-condition

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.
    https://www.jotform.com/widgets/signature

    3. Otherwise, you must enable form encryption on your form if you need to gather critical personal information
    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Hope this information helps.


  • Profile Image
    Katie Baker 
    Answered on August 07, 2020 at 08:28 AM
    How do I add these widgets to my forms? This is for my customers, not the
    general public.
    Warm Regards,
    Katie Baker
    MC² Finance
    513.622.9020
    katie@mc2finance.com
    www.mc2finance.com
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    roneet
    Answered on August 07, 2020 at 09:11 AM

    To add a widget in your form, please check this guide:

    https://www.jotform.com/help/252-How-to-Add-a-Widget-to-Your-Form

    You may follow my colleague's suggestion and add the Terms and signature widget in your form.

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.
    https://www.jotform.com/widgets/terms-and-condition

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.
    https://www.jotform.com/widgets/signature

    Thanks.