Why was my account disabled?

  • Katie Baker
    Asked on August 7, 2020 at 6:43 AM
  • Richie JotForm Support
    Replied on August 7, 2020 at 7:43 AM

    It seems your form 202192293999165  was reported by our phishing detection system as suspicious of phishing activities. It seems your form is collecting uploads of Driver's license and banking information.

    Due to our PCI certification, we are required to deny the collection of credit card/bank account details on  form fields. https://www.jotform.com/blog/pci-dss-service-provider-level-i-compliant/

    Why was my account disabled? Image 10

    In order to lift the suspension in your account, we would have to delete the guilty fields.

    It seems you have no submissions yet in your form, I have removed the fields and reinstated your account.

     Please note that it is possible to collect Driver's license number,If your purpose is not to collect these data from the general public, but from your customers, then you need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.
    https://www.jotform.com/widgets/terms-and-condition

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.
    https://www.jotform.com/widgets/signature

    3. Otherwise, you must enable form encryption on your form if you need to gather critical personal information
    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Hope this information helps.


  • Katie Baker
    Replied on August 7, 2020 at 8:28 AM
    How do I add these widgets to my forms? This is for my customers, not the
    general public.
    Warm Regards,
    Katie Baker
    MC² Finance
    513.622.9020
    katie@mc2finance.com
    www.mc2finance.com
    NOTICE: This electronic mail transmission is for the use of the named
    individual or entity to which it is directed and may contain information
    that is privileged or confidential. It is not to be transmitted to or
    received by anyone other than the named addressee (or a person authorized
    to deliver it to the named addressee). It is not to be copied or forwarded
    to any unauthorized persons. If you have received this electronic mail
    transmission in error, delete it from your system without copying or
    forwarding it, and notify the sender of the error by replying via email so
    that our address record can be corrected.
    ...
  • roneet
    Replied on August 7, 2020 at 9:11 AM

    To add a widget in your form, please check this guide:

    https://www.jotform.com/help/252-How-to-Add-a-Widget-to-Your-Form

    You may follow my colleague's suggestion and add the Terms and signature widget in your form.

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.
    https://www.jotform.com/widgets/terms-and-condition

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.
    https://www.jotform.com/widgets/signature

    Thanks.