What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Bounce List

    Asked by zipcar on July 29, 2013 at 10:02 AM

    Hello,

     

    My email alert settings are telling me that I am on the bounce list.  How do I resolve this?

     

    Thanks!

     

    Carrie

    bounce list bounce email settings email alert settings
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    JotForm Support

    Answered by EltonCris on July 29, 2013 at 10:48 AM

    Hi Carrie,

    Your email address is now removed in the bounce list. You should received emails normally from now on.

    Your email address ended to the bounce list due to the following reason.

    cmann@zipcar.com is IN the bounce list  

    Reason(s) : 5.3.0 - Other mail system problem 550-'5.7.1 Blocked by SpamAssassin'

    Your email service provider blocks messages coming form JotForm, this is the reason why your email landed to the bounce list. The best way to remedy this is to white list our email server IPs and domains on your email service provider side. That's explained on this article: How to setup email alerts to prevent email bouncing related issues

    Hope this helps.

    Regards!