My Reply to field changed randomly.

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    Asked on July 29, 2013 at 10:38 AM

    Hi guys,

    I have just noticed that my jotform has been replying to the emails address for 10 days!!!!!


    I know that I did not change this setting, but I was editing some of the theme and layout settings on the form, and it must have been a bug that changed it, becasue I most certainly did not!

    I think that one way you could help your customers is by setting an autoreply email from that email to tell people that you do not reply to emails to that address, and we would have picked this problem up straight away.

    I am now furious that I have to go back and reply to all the customers that I have emialed in the last 10 days from those forms.


    Please can you urgently look into why this has done this, and let me know how you can resolve this, and make sure that does not happen again.


    I think this is the second time this has happened now, and neither time have I ever changed those settings. I think it may be to do with editing the email box that we have set as the reply to field.


    Looking forward to hearing from you.



  • Profile Image
    Answered on July 29, 2013 at 11:35 AM

    Hi Ed,

    Our apologies for any inconveniences caused.

    Yes, we do have changes on the email settings few weeks back. We've made announcements here on our support forum. This was related to some users whos recipients emails ended to the bounce list. In order to remedy the problem, we let users used their own SMTP to send submissions and we also made enhancement on the Sender Email option. In order to set email field as the Sender Email, you have to use legit email infrastructure services like Mandrill. Here's how to "Set Email Field as the Notification Sender Email Address with Mandrill". Reply-To email is still available in the option, you may set it there.

    If you still have issues after this, let us know here. Thanks!