How can we be at our limit of 10, when we only have 2 submittals?

  • Profile Image
    var0587
    Asked on May 10, 2011 at 12:22 PM

    Your email indicates we are at our limit of free submittals, but only shows 2.

    I am fairly certain we will upgrade, but want to understand the reasoning of how the system counts submittals.

    Please advise.

    Thank you,

     

    Vickie Ramsey

    816-569-0232

     

  • Profile Image
    NeilVicente
    Answered on May 10, 2011 at 07:10 PM

    Hi,

    I see only 2 submissions in your account and it is far from reaching the limit for free accounts. This may have been a phishing issue. We won't send out emails asking you to upgrade if your account is not even near the submissions limit.

    Would you mind sharing the email message that you are talking about? Also, please do not click any link that it asks you to. We'll await your response.


    Neil

  • Profile Image
    var0587
    Answered on May 13, 2011 at 03:31 PM
    Here is the email we received showing we have reached our limit.

    Thank you for your quick response.




    Dear JotForm User,
    We would like to inform you that your JotForm account has already reached 2
    SSL submissions per month this month. Guest accounts are limited to 2 SSL
    submissions per month. Your forms will be automatically disabled once you
    reach your allocated quota.
    Upgrade your account today to continue using JotForm without any
    interruption; receive submissions, collect payments from your users and have
    more upload space. Upgrading is quick and easy:
    http://www.jotform.com/pricing
    Thanks for using JotForm,
    JotForm Team
    http://www.jotform.com/
    - Show quoted text -



  • Profile Image
    NeilVicente
    Answered on May 13, 2011 at 11:34 PM

    Hi Vicky,

    That email message is really odd, considering that the limit has always been 10 secure submissions for free accounts. Anyway, your account looks good to go so I think it's best to ignore that email. It will bear no effect in your account in any way.

    If ever your forms get disabled and you sure that you have not reached any of those 3 limitations for free accounts (100 regular, 10 secure, 10 payments), contact us immediately and we will restore access to your forms.

    Thank you and have a good one.


    Regards,
    Neil