What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Retrieve Forgotten Account Password

    Asked by Ayana McKrieth on July 29, 2013 at 12:28 PM



    Today i received an email stating that I need to upgrade my subcription, that I reached capacity.  I am unaware of the username and password, so i followed the prompts to reset my password, entered my email address and when I click "send reset instructions" NOTHING HAPPENS.  Please get back to me as soon as possible, this form is used on my website daily and has vanished from my site


    Thank you,

    Ayana McKrieth

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    Answered by jefreylandicho on July 29, 2013 at 12:51 PM

    I have requested a password reset on your behalf, can you please check your email inbox and spam inbox as well.

    If you did not received the password reset notification, please contact us again.