The Thankyou URL does not redirects to an external URL

  • Profile Image
    brianhaskins090
    Asked on August 07, 2020 at 03:03 PM

    hi my thank you page didnt appear. When I submitted to test it just stayed on the same page. 


    Here is the form - https://www.jotform.com/build/202163822544046


    here is the page its embedded on - https://alexjoungblood.clickfunnels.com/applicationbkcyuu78

  • Profile Image
    Flavio_A
    Answered on August 07, 2020 at 05:26 PM

    Hi @brianhaskins090

    I have tested a clone of the original URL and the redirection worked fine.

    1596835529Captura de Tela 2020-08-07 à

    Would you allow us to try a test submission through your website?

    We will be waiting for you response.

  • Profile Image
    brianhaskins090
    Answered on August 07, 2020 at 06:28 PM
    Yes please do
    ...
  • Profile Image
    Flavio_A
    Answered on August 07, 2020 at 08:32 PM

    Hi @brianhaskins090

    I have tested it on your website and I was able to replicate the issue. When I tried to submit the form, it got stuck on loading:

    1596846056Captura de Tela 2020-08-08 à

    It seems to be a JavaScript issue with the iFrame, as suggested by the message on Chrome's console: 

    1596846078Captura de Tela 2020-08-08 à

    Please try including the code highlighted in blue to your iFrame:

        <iframe

          id="JotFormIFrame-202163822544046"

          title="Coaching Form"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          allowfullscreen="true"

          allow="geolocation; microphone; camera"

          src="https://form.jotform.com/202163822544046"

          frameborder="0"

          style="

          min-width: 100%;

          height:539px;

          border:none;"

          scrolling="no"

          sandbox="allow-top-navigation allow-scripts allow-popups allow-forms"

         >

       

    Have a try and let us know if you need any further assistance.

  • Profile Image
    brianhaskins090
    Answered on August 08, 2020 at 03:28 PM
    ok thanks that seemed to work well.
    I do see one other thing i wanted to check on.
    the top and bottom spaces above and below the form seem to be really large.
    How can I edit these?
    ...
  • Profile Image
    brianhaskins090
    Answered on August 08, 2020 at 03:28 PM
    Also last question. I dont want the user to get an email after they fill
    out the form. Where do I edit this?

    ...
  • Profile Image
    brianhaskins090
    Answered on August 08, 2020 at 04:28 PM
    ok one more question.
    I am setting up a zap from jot forms into my podio account.
    I set up the zap and tested it with the sample info and it worked just
    fine.
    I tested it on my website going through the form and it still created the
    podio record but didnt have any information in it.
    Is there some sort of setting i need to use to pass this data over?

    ...
  • Profile Image
    jonathan
    Answered on August 08, 2020 at 06:44 PM

    the top and bottom spaces above and below the form seem to be really large. How can I edit these?

    Please try re-embed the form on your website using its iframe embed code. In the iframe code, manually change the height of the iframe to 300pxThis is the only way you can edit the height of the embedded form.

    Example:

    1596926549zzz 2020-08-09 06.38.52.png


    Let us know if you need further assistance.

  • Profile Image
    brianhaskins090
    Answered on August 10, 2020 at 11:28 AM
    I tried this but it didnt seem to change.
    this is a clickfunnels page. Not HTML, is that ok?
    I was able to make the change you suggested but it just didnt change.
    ...
  • Profile Image
    roneet
    Answered on August 10, 2020 at 01:04 PM

    Could you please set the Send Post Data to "No" from the Form settings and let us know if the Thankyou page is getting redirected to the external page correctly:

    15970790621.PNG

    Let us know how it goes.

    Thanks.


  • Profile Image
    brianhaskins090
    Answered on August 10, 2020 at 03:28 PM
    What would this fix?
    ...
  • Profile Image
    jonathan
    Answered on August 10, 2020 at 04:44 PM

    What would this fix?

    Our colleague was referring to fixing the original issue mentioned on your ticket subject "The Thankyou URL does not redirects to an external URL"

    Can you please confirm that submitting the form redirects properly to your custom thank you page.

    ---

    I tried this but it didnt seem to change. this is a clickfunnels page. Not HTML, is that ok?

    I was able to make the change you suggested but it just didnt change.

    Thank you for the details. It could be possible that clickfunnel was dictating the height for the iframe embed code of the form.

    Can you please try using instead custom HTML element in clickfunnel to embed the form. You can manually set the height of the html then.

    I found this article guide from clickfunnel https://help.clickfunnels.com/hc/en-us/articles/360006054693-Custom-HTML-Element






  • Profile Image
    brianhaskins090
    Answered on August 11, 2020 at 11:28 AM
    yes it is redirecting now.
    ...