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brianhaskins090Asked on August 7, 2020 at 3:03 PM
hi my thank you page didnt appear. When I submitted to test it just stayed on the same page.
Here is the form - https://www.jotform.com/build/202163822544046
here is the page its embedded on - https://alexjoungblood.clickfunnels.com/applicationbkcyuu78
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Flavio_AReplied on August 7, 2020 at 5:26 PM
Hi @brianhaskins090
I have tested a clone of the original URL and the redirection worked fine.
Would you allow us to try a test submission through your website?
We will be waiting for you response.
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brianhaskins090Replied on August 7, 2020 at 6:28 PMYes please do
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Flavio_AReplied on August 7, 2020 at 8:32 PM
Hi @brianhaskins090
I have tested it on your website and I was able to replicate the issue. When I tried to submit the form, it got stuck on loading:
It seems to be a JavaScript issue with the iFrame, as suggested by the message on Chrome's console:
Please try including the code highlighted in blue to your iFrame:
<iframe
id="JotFormIFrame-202163822544046"
title="Coaching Form"
onDISABLEDload="window.parent.scrollTo(0,0)"
allowtransparency="true"
allowfullscreen="true"
allow="geolocation; microphone; camera"
src="https://form.jotform.com/202163822544046"
frameborder="0"
style="
min-width: 100%;
height:539px;
border:none;"
scrolling="no"
sandbox="allow-top-navigation allow-scripts allow-popups allow-forms"
>
Have a try and let us know if you need any further assistance.
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brianhaskins090Replied on August 8, 2020 at 3:28 PMok thanks that seemed to work well.
I do see one other thing i wanted to check on.
the top and bottom spaces above and below the form seem to be really large.
How can I edit these?
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brianhaskins090Replied on August 8, 2020 at 3:28 PM
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brianhaskins090Replied on August 8, 2020 at 4:28 PMok one more question.
I am setting up a zap from jot forms into my podio account.
I set up the zap and tested it with the sample info and it worked just
fine.
I tested it on my website going through the form and it still created the
podio record but didnt have any information in it.
Is there some sort of setting i need to use to pass this data over?
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jonathanReplied on August 8, 2020 at 6:44 PM
the top and bottom spaces above and below the form seem to be really large. How can I edit these?
Please try re-embed the form on your website using its iframe embed code. In the iframe code, manually change the height of the iframe to 300px. This is the only way you can edit the height of the embedded form.
Example:
Let us know if you need further assistance.
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brianhaskins090Replied on August 10, 2020 at 11:28 AMI tried this but it didnt seem to change.
this is a clickfunnels page. Not HTML, is that ok?
I was able to make the change you suggested but it just didnt change.
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roneetReplied on August 10, 2020 at 1:04 PM
Could you please set the Send Post Data to "No" from the Form settings and let us know if the Thankyou page is getting redirected to the external page correctly:
Let us know how it goes.
Thanks.
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brianhaskins090Replied on August 10, 2020 at 3:28 PMWhat would this fix?
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jonathanReplied on August 10, 2020 at 4:44 PM
What would this fix?
Our colleague was referring to fixing the original issue mentioned on your ticket subject "The Thankyou URL does not redirects to an external URL"
Can you please confirm that submitting the form redirects properly to your custom thank you page.
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I tried this but it didnt seem to change. this is a clickfunnels page. Not HTML, is that ok?
I was able to make the change you suggested but it just didnt change.
Thank you for the details. It could be possible that clickfunnel was dictating the height for the iframe embed code of the form.
Can you please try using instead custom HTML element in clickfunnel to embed the form. You can manually set the height of the html then.
I found this article guide from clickfunnel https://help.clickfunnels.com/hc/en-us/articles/360006054693-Custom-HTML-Element
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brianhaskins090Replied on August 11, 2020 at 11:28 AMyes it is redirecting now.
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