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  • Profile Image

    Update Authorize.net custom fields Using Jotform Fields.

    Asked by paycell on July 29, 2013 at 01:31 PM

    This is a new thread from the issue described here. http://www.jotform.com/answers/219451-Feature-Request-for-Authorize-net-Payments


    I am having trouble passing Company, email and phone number to the authorize.net's system.  According to the jotform post above "It will now look for fields that has the matching keywords and sends those fields' values as phone, email, and company to the subscription details."


    Hower it is not the case. 



    It is not including the company name, phone or email in auth.net.

    Does the Jotform field names have to match exactly what the authorize.net Field names are?


    Currently my jotfom field names are:




    And the auth.net fields are named:
    Do these have to match exactly?
    I have changed the Jotform Fields to match the names of the Auth.net fields.  It carried the email addres to the Auth.net sale but not the Company Name or Phone number.  
    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_T on July 29, 2013 at 03:01 PM

    According to my tests, the integration is based on keywords from field labels. For example, both "Company" and "Company Name" are valid labels.

    The following setup is working from my side:

    Please feel free to contact us if you need any further assistance.

  • Profile Image

    Answered by paycell on July 29, 2013 at 08:52 PM

    Submitted Info


    Question Answer
    Company Name Test System
    Contact Name Jibril Jackson
    Address Street Address: 123 main st
    Contact Number (850) 2550262
    Cell Phone Nubmer (850) 2550262
    Contact E-mail me@you.com
    My Products

    ==Payer Info==
    First Name Test
    Last Name Transacion
    E-Mail me@you.com

    Street 123 main st
    City pensacola
    State fl
    Zip 32505
    Country United States


    Auth.net ARB Setup

    Customer Billing Information
    Customer ID:  
    Customer Type:  
    Customer TaxID/SSN:  
    Name: Test Transacion
    Company: Test System
    Address: 123 main st
    City: pensacola
    State/Province: fl
    Zip/Postal Code: 32505
    Country: United States
    Phone: -
    Email: me@you.com
    Drivers License Number:  
    Drivers License State:  
    Drivers License DOB:  
    Shipping Information
    Zip/Postal Code:  


    The phone number did not transfer over for me.  Why?

  • Profile Image
    JotForm Support

    Answered by Welvin on July 29, 2013 at 09:16 PM


    Can you please try to change your form field label from Contact Number to Phone Number? Since it capture information from keywords, changing labels may resolved this. Also, change your Auth.net settings to require Phone Number so with your form field.