Why Is My Form Still Showing New Submission?

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    Asked on May 10, 2011 at 02:09 PM

    I've already clicked on the new submission for my class reunion registration form through JotForm, but when I go back to my forms, it still shows (1 new submission). 

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    Answered on May 10, 2011 at 05:52 PM


    This appears to be a bug that's causing the persistent "1 New Submission" alert even if all submissions have been read. I have submitted a report ticket to have this issue taken care of by our developers.

    I apologize for any inconvenience or annoyance this may have caused you. Thank you for your understanding. If there's anything else you require assistance with, please let us know.


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    Answered on May 10, 2011 at 06:18 PM

    Hi juanflowers

    I logged in to your account and corrected the problem by right-clicking on the form in question and clicking "Mark All as Read":

    Thanks for asking and please let us know if we can be of any additional assistance.