What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why Is My Form Still Showing New Submission?

    Asked by juanflowers on May 10, 2011 at 02:09 PM

    I've already clicked on the new submission for my class reunion registration form through JotForm, but when I go back to my forms, it still shows (1 new submission). 

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    JotForm Support

    Answered by NeilVicente on May 10, 2011 at 05:52 PM

    Hi,

    This appears to be a bug that's causing the persistent "1 New Submission" alert even if all submissions have been read. I have submitted a report ticket to have this issue taken care of by our developers.

    I apologize for any inconvenience or annoyance this may have caused you. Thank you for your understanding. If there's anything else you require assistance with, please let us know.


    Neil

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    JotForm Support

    Answered by abajan on May 10, 2011 at 06:18 PM

    Hi juanflowers

    I logged in to your account and corrected the problem by right-clicking on the form in question and clicking "Mark All as Read":

    Thanks for asking and please let us know if we can be of any additional assistance.