What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    In attempting to register you are blocking me by saying that my email address already exists.

    Asked by Bill Green on July 29, 2013 at 03:42 PM

    Yes it is my email address and the creator of this survey instrument sent it to you; that's why it was recognized as "pre-existing" or in your file.  What should I do to get through your registration process?

  • Profile Image

    Answered by pinoytech on July 29, 2013 at 04:15 PM

    Hi Bill,

    Sorry for the inconvenience that may have caused. I've check your email address(ynotbgreen@comcast.net) and found out that your email address is associated to BGreen account. If you forgot the password of this account, you can reset your password clicking on Forgot password option.

    If you need further assistance, please let us know.

    Thank you!