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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Hide empty fields on Email Notification

    Asked by irisheyes on July 29, 2013 at 06:40 PM

    I love your site!!!   My first form has a glitch.  The submissions are sent to two emails.  On one of the two some of the data does not show up.  All data shows up on other email.

    All but bottom two questions should have data.

    Also, bottom two fields I did not create (email / website at bottom) How do I hide them. 

    Thanks so muchk

    Lake County Folk Festival 2013: Performer Application
    jotform.com
    Question Answer
    Group Name: I Don't Know
    Number of people in group 3-5
    Contact Person: Who do you think
    Address Where ever you like to send it too, small town, 33333, USA
    E-mail irishcelt@earthlink.net
    Web site / Facebook page/EPK: www.lakefootclinic.com
    Phone Number (333) 999-7681
    Things we need to know.  
    Want to be more involved? Spend some time volunteering at the festival. We can use all the help we can get! We need M/C's, Pam booth, Hospitality, and much !more.  
    Comment / How would you like to help?  
    E-mail  
    Website

     

     

    email Emails Submissions JotForm name
  • Profile Image

    Answered by pinoytech on July 29, 2013 at 06:47 PM

    Hi,

    To hide empty fields on Emails, please follow this simple steps:

    1. Click on Setup&Embed

    2. Click on Preferences at the toolbar

    3. Go to Advanced Settings and Enable the Hide Empty Fields feature 

    If you need further assistance, please let us know.

    Thank you!

  • Profile Image

    Answered by irisheyes on July 29, 2013 at 06:53 PM
    Thanks, what about why data shows in one email and not another. I looked
    at email alerts and the field is included however only the question not the
    answer is shown.

    _____
  • Profile Image
    JotForm Support

    Answered by Welvin on July 29, 2013 at 07:42 PM

    Hi,

    The original question is for Hiding Empty Fields in Email. Please open a separate thread for that question so we can assist you there.

    Thanks