Cannot open jpeg in Gmail

  • Michelle Carter
    Asked on August 9, 2020 at 2:22 PM

    I have to open Jotform Form in safari and it won’t open files at all in my gmail even though I am logged into the same account. Claims that cookies are enable through gmail but there’s no option in the app to turn them on or off

  • jonathan
    Replied on August 9, 2020 at 4:06 PM

    We apologize for inconvenience. Can you please make sure you were already logged in to your account/username 1001troubles  at https://www.jotform.com/login and try open the files again. 

    I checked on the form Email settings and it appears to be configured correctly. The file link in the email should be available.

    Please let us know if issue persist.