My account is suspended

  • Shuyen Huang
    Asked on August 9, 2020 at 7:31 PM

    Hi, 


    I've used JotForm for 3 times and the website tell me that my account is suspended!!?

    Please let me know what happen it is, thank you.

  • Girish JotForm Support
    Replied on August 9, 2020 at 11:24 PM

    Hello,

    Your account was suspended since the form "83307530230445" was flagged as offering fake loan services.

    Please note that forms offering loan/credit must be done from authorized banks or credit unions only with a company email address on their registered JotForm account. Free accounts with a free domain who offer this are suspended immediately.

    In order to reactivate the account, we will need to delete and purge this offending form from your account.  

  • Shuyen Huang
    Replied on August 11, 2020 at 12:28 AM
    Hi I have never build any loan form. Please delete the form and reactivate
    the account.
    Thank you.
    JotForm 於 2020年8月10日 週一 11:24 寫道:
    ...
  • jherwin
    Replied on August 11, 2020 at 6:37 AM

    Thank you for your cooperation. I have now deleted the offending form from your account and activated your account.

    Please refrain from creating such forms or adding any guilty fields to the forms to avoid any further suspensions on your account.