Hi there! You were helping me a while ago. I am still not receiving any of the completed forms. Are you able to help me as to why this is Sent from my

  • jchaffey
    Asked on August 9, 2020 at 11:44 PM
    hello@clarityessentialwellness.com.au
  • Sonnyfer JotForm Support
    Replied on August 10, 2020 at 3:02 AM

    Hi - Apologies for the inconvenience.

    Your message seems to be cut off. I'd suggest replying your complete message to your other opened ticket to avoid confusion. Please post your reply here.

  • jchaffey
    Replied on August 10, 2020 at 5:28 AM
    Yes I have checked my spam. And I can’t give you the submission number as I don’t have the email
    Sent from my iPhone
    ...
  • Anita_K
    Replied on August 10, 2020 at 7:17 AM

    Hi,

    you can check the Submission ID on your form's submission page.

    Please follow this guide to find the Submission ID: https://www.jotform.com/help/549-Where-to-Find-the-Submission-ID

  • jchaffey
    Replied on August 10, 2020 at 7:28 PM
    This is all I can find.. 81919058379875/4720658361021779514
    It wont let me do what the instructions say
    ________________________________
    ...
  • Sonnyfer JotForm Support
    Replied on August 10, 2020 at 9:03 PM

    Thanks for providing us the submission and form ID.

    I checked your form and it seems the reason why your email address hello@clarityesse**ialwellness.com.au is not receiving notification emails is that your form 81919058379875 is set to send emails to a different address (hello@cl**itydesign.com).

    1597107673emq112 Screenshot 10

    Please change it to your email hello@clari**essentialwellness.com.au to be able to receive email notifications.

    Guide: How-to-Change-the-Email-Address-Used-for-Notification-Email 

    Give it a try and let us know if you need further assistance.

  • jchaffey
    Replied on August 10, 2020 at 10:28 PM
    You are the best!!! Thank you so much.
    And for feedback for you personally...
    The prompt replies I have been receiving are amazing. Any issue is quickly answered and resolved. I thank you for all your help.
    Jacinta
    ________________________________
    ...
  • Sonnyfer JotForm Support
    Replied on August 10, 2020 at 11:48 PM

    On behalf of JotForm, you are most welcome!

    Please don't hesitate to reach out to us again if you face any challenges with your forms. We are always happy to help!