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jchaffeyAsked on August 9, 2020 at 11:44 PM
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Sonnyfer JotForm SupportReplied on August 10, 2020 at 3:02 AM
Hi - Apologies for the inconvenience.
Your message seems to be cut off. I'd suggest replying your complete message to your other opened ticket to avoid confusion. Please post your reply here.
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jchaffeyReplied on August 10, 2020 at 5:28 AMYes I have checked my spam. And I can’t give you the submission number as I don’t have the email
Sent from my iPhone
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Anita_KReplied on August 10, 2020 at 7:17 AM
Hi,
you can check the Submission ID on your form's submission page.
Please follow this guide to find the Submission ID: https://www.jotform.com/help/549-Where-to-Find-the-Submission-ID
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jchaffeyReplied on August 10, 2020 at 7:28 PMThis is all I can find.. 81919058379875/4720658361021779514
It wont let me do what the instructions say
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Sonnyfer JotForm SupportReplied on August 10, 2020 at 9:03 PM
Thanks for providing us the submission and form ID.
I checked your form and it seems the reason why your email address hello@clarityesse**ialwellness.com.au is not receiving notification emails is that your form 81919058379875 is set to send emails to a different address (hello@cl**itydesign.com).
Please change it to your email hello@clari**essentialwellness.com.au to be able to receive email notifications.
Guide: How-to-Change-the-Email-Address-Used-for-Notification-Email
Give it a try and let us know if you need further assistance.
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jchaffeyReplied on August 10, 2020 at 10:28 PMYou are the best!!! Thank you so much.
And for feedback for you personally...
The prompt replies I have been receiving are amazing. Any issue is quickly answered and resolved. I thank you for all your help.
Jacinta
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Sonnyfer JotForm SupportReplied on August 10, 2020 at 11:48 PM
On behalf of JotForm, you are most welcome!
Please don't hesitate to reach out to us again if you face any challenges with your forms. We are always happy to help!