What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgraded my account but its still not active

    Asked by computermonster on July 30, 2013 at 06:26 AM



    I've just upgraded my account to premium, however its not active? can you help please?

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    Answered by sidharth_kch on July 30, 2013 at 06:33 AM


    I checked our records but could not find any payment details with your username. Please share the ORDER REFERENCE number and we will have a check.

    We will wait for your response.

    Many thanks.