Suspended - Unable to access my account and forms

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    Shana Deneen 
    Asked on August 10, 2020 at 12:57 PM

    I'm not able to log into my account and my clients aren't able to access the forms.  Thank you in advance for you help.


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    VincentJay
    Answered on August 10, 2020 at 03:24 PM

    Our reviewer team suspended your account because one of your forms is collecting credit card information. This is against our terms of use: https://www.jotform.com/terms/

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    We need to delete the form so we can activate your account. 

    If you want to get payment authorization, you can do that by following this guide: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    If that is okay with you, please let us know. Thank you!

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    Deneen_Shana
    Answered on August 10, 2020 at 03:28 PM
    If I have a paid account am I allowed to collect credit card info? I only
    do this because some of my business is online telehealth and I need to have
    cc info on file.
    ...
  • Profile Image
    VincentJay
    Answered on August 10, 2020 at 04:39 PM

    Sorry for the inconvenience.

    Unfortunately, that is still not allowed even if you're a subscriber. However, you can ask or collect for an email address or phone number and then ask them directly about the credit card information. 

    Let us know if you need further help. Thank you!

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    Deneen_Shana
    Answered on August 11, 2020 at 05:28 PM
    Yes, please delete the cc form so I can have my account reactivated.
    Thank you,
    ...
  • Profile Image
    Jed_C
    Answered on August 11, 2020 at 08:51 PM

    I have now reactivated your account. Please check and let us know if you have any questions.

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    Deneen_Shana
    Answered on August 17, 2020 at 12:28 PM
    it looks like the cc authorization is still on the account. are you going
    to delete it or do i need to?
    thank you
    ...
  • Profile Image
    Richie_P
    Answered on August 17, 2020 at 01:47 PM

    You may delete the cc field to prevent your account being suspended again.

    If you need further assistance, let us know.