Form Crashes when editing logo.

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    Adrian_Rodriguez
    Asked on August 10, 2020 at 03:18 PM

    Hi Support Team!


    I just finished building a form using the card layout and on the welcome page when you click the icon to edit it just hangs infinitely and crashes

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    Amin_N
    Answered on August 10, 2020 at 07:54 PM

    Assuming you're referring to your "CONTRATO DE ARRENDAMIENTO DE ESTACIONAMIENTO (Cards)" form, can you please further explain when the Builder crashes trying to change the Welcome Page Image as shown below?

    1597103459Screenshot_2020-08-11 The Easi

    Also, can you please try with an entirely different browser/device just to make sure the issue is not on your end?

    We're patiently waiting for your response.

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    Adrian_Rodriguez
    Answered on August 17, 2020 at 12:53 PM

    Hi, I just tried it on both Microsoft edge and Safari on my Macbook pro. Both times it hangs as soon as I tap on the Icon and crashes. 

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    Amin_N
    Answered on August 17, 2020 at 03:33 PM

    We sincerely apologize for any inconvenience you may have encountered.

    Kindly note that I can't replicate the issue on my end.

    Can you please provide us with a screen recording of the issue?